Официален имейл (Formal email)
Урокът учи как се пише официален имейл: запитване, молба или оплакване. Имейлът има ясна тема (subject line), официално обръщение, първи абзац с причината за писане, основна част и учтив край. Ако не знаем името на човека, пишем Dear Sir or Madam и завършваме с Yours faithfully, а ако знаем името (Dear Mr Smith), завършваме с Yours sincerely. Използват се официални думи и учтиви изрази (purchase вместо buy, enquire вместо ask, I would be grateful if you could...), без съкращения.
Какво да запомним
- Dear Sir or Madam, → Yours faithfully, ; Dear Mr Smith, → Yours sincerely,
- Причина: I am writing to enquire about... / to complain about...
- Молба: I would be grateful if you could send me...
- Край: I look forward to hearing from you.
- Официални думи: purchase (buy), enquire (ask), receive (get), Please find attached...
Пример
Dear Sir or Madam, I am writing to enquire about your summer courses. I would be grateful if you could send me more information. I look forward to hearing from you. Yours faithfully, Maria Ivanova
Проверете се: 15 въпроса
Натиснете въпроса, за да видите верния отговор и обяснението.
Which is the best greeting for a formal email when you don't know the person's name?
- Hi there!
- Hey,
- Dear Sir or Madam,
- Hello mate,
Отговор: Dear Sir or Madam,
Dear Sir or Madam е стандартното официално обръщение към непознат.
In British English, if you start with 'Dear Mr Smith', you usually end with ___.
- Yours sincerely,
- Yours faithfully,
- Love,
- Cheers,
Отговор: Yours sincerely,
При обръщение с име: Yours sincerely. При Dear Sir or Madam: Yours faithfully.
Which phrase states the reason for writing in a formal email?
- Just wanted to ask...
- I am writing to enquire about...
- Guess what!
- What's up with...
Отговор: I am writing to enquire about...
I am writing to enquire about... е типично официално начало.
Complete formally: 'I would be grateful if you ___ send me more information.'
- can
- will
- are able
- could
Отговор: could
След I would be grateful if... се използва could.
Which is the formal version of 'Get back to me soon'?
- I look forward to hear from you.
- I look forward to hearing from you.
- Write back fast.
- Talk soon!
Отговор: I look forward to hearing from you.
Look forward to се следва от -ing форма: hearing.
The short line that tells what an email is about is the ___.
- subject line
- signature
- attachment
- greeting
Отговор: subject line
Subject line е темата на имейла.
Which word is more formal than 'buy'?
- get
- purchase
- grab
- pick up
Отговор: purchase
Purchase е по-официалният синоним на buy.
Which phrase refers to a file sent with a formal email?
- Look at this lol.
- Here's my stuff.
- Check it out!
- Please find attached my CV.
Отговор: Please find attached my CV.
Please find attached... е стандартна официална фраза.
Which verb is more formal than 'ask'?
- chat
- enquire
- shout
- guess
Отговор: enquire
Enquire означава осведомявам се, питам официално.
Which sentence is correct for a formal complaint?
- Your product is rubbish!!!
- I was disappointing with the product.
- The product broke, so give me money.
- I was disappointed to find that the product was damaged on arrival.
Отговор: I was disappointed to find that the product was damaged on arrival.
Вежлив, официален и граматически правилен е само вариантът „I was disappointed to find that the product was damaged on arrival.“
If you start with 'Dear Sir or Madam', you end with ___.
- Yours sincerely,
- Love,
- See you,
- Yours faithfully,
Отговор: Yours faithfully,
Dear Sir or Madam върви с Yours faithfully.
Which word is more formal than 'get'?
- grab
- take
- receive
- catch
Отговор: receive
Receive е официалната дума за get.
Which opening is NOT suitable for a formal email?
- Dear Ms Green,
- Dear Sir or Madam,
- Hi mate!
- Dear Mr Smith,
Отговор: Hi mate!
Hi mate! е разговорно и не е за официален имейл.
The formal word for 'help' (noun) is ___.
- hand
- assistance
- push
- lift
Отговор: assistance
Assistance е официалната дума за помощ.
Choose the formal verb: 'Please ___ me of any changes.'
- say
- inform
- talk
- speak
Отговор: inform
Inform somebody of something е официален израз.